Choose the life you live

I work as a Coach using my name Jo Hubbard. I operate through my registered Limited company Jo Hubbard Coaching Limited. I take your confidentiality and privacy very seriously. The following information explains how your personal information is processed transferred and stored. This is in accordance with the guidance regarding required accountability and transparency to you under the general data protection regulation (GDPR) 2018.

What personal data do I collect? 

I collect personal data during the initial referral/contact process, via the website, emails, telephone or SMS. Additional personal data may then be required as part of the treatment process. Personal information that I may require can include: 

• Name
• Gender
• Address 
• Contact details (telephone and email)
• Occupation
• Employer 
• Current presenting information
• Risk information
• Progress notes for each discussion 

I need this information in order to deliver support to clients and monitor their progress throughout our relationship.

How do I store your personal information?

Your information may be stored electronically on password protected devices. Information may also be stored in paper form such as with notes which are held securely in locked storage. I need to store your information long enough to adhere to the requirements of HMRC, professional bodies and insurers which may be up to 10 years. If you provide data during an enquiry as a perspective client but decide not to work with me your data will be deleted or securely destroyed within a month. 

Sharing Information

As part of our work together there may be some circumstances where it is required of me to share information with others. In such cases I will ask your consent before sharing information and you will be consulted about the information I'd like to share. The sharing of information between professionals will always be limited to that required and for the benefit of the client.

However, there are exceptions to this where I may be required to share information, whether or not consent has been given. This may be to be during legal proceedings or when complying with legal obligations, a court order or government authority. For example, if I believe that there is a risk of serious or imminent harm to yourself or anyone else, I am required to act and inform appropriate agencies. This could be your GP, a crisis team, the police, safeguarding, social services, your employer or other agencies.

Aspects of my accounts/ administration are managed by a member of the Jo Hubbard Coaching Limited team and as such they will have limited access to your data when required in undertaking this task. This may be for example, managing invoices and processing payment. The strictest confidence is maintained in this process.

Your rights in relation to personal data

As a data subject you have the following rights under the GDPR guidelines:

• ·The right to be informed about the collection and use of personal data
• ·The right of access to the personal data I hold about you
• The right to rectification of any personal data held is inaccurate or incomplete
• The right to be forgotten- you have the right to request your information is deleted from our system. This may be limited by requirements for me to retain data for a fixed. In order to adhere to professional, legal, accounting, taxation or insurance requirements 
• The right to restrict processing in
• The right to data portability- you can obtain and use your personal data for your own purposes and across different services 
• The right to object to the use of your personal data for particular purposes
• Rights with respect to automated decision making and profiling
• The right to lodge a complaint with the supervisory authority

If you would like any further information concerning your rights, please email on Jo@johubbardcoaching.co.uk or speak to me directly.

Cookies

We may obtain information about your general Internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are central for the site to operate. Some cookies are allocated to your PC only for the duration of your visit to a website, and these are called session-based cookies. These automatically expire when you close your browser. Another type of cookie known as “persistent” cookies can remain on your PC for a period. 

How I gain consent to using cookies

When you visit my website for the first time you will see a notice which tells you that it uses cookies. This notice has a button which you pressed to consent to the use of cookies. If you enter our website having seen this notice without making any changes to the existing cookie setter settings, it will be assumed you agree to those settings.

How to remove cookies

You can block cookies by activating the setting on your browser which allows you to refuse the use of all or some cookies. However, if you use your browser settings to block all cookies brackets including essential cookies brackets you may not be able to access all or parts of my website. 

Changes to Privacy Policy 

This Privacy Policy may change occasionally, for example, if the law changes or any of the services offered to change. Any changes will be immediately posted on this site and you will be deemed to have accepted the terms of the privacy policy on your first use of our site following the alterations. I recommend that you cheque this page regularly to keep up to date.